Catch People Doing Something Right

How We Lead

When was the last time you praised a direct report, a colleague—or your boss? I’ll bet many of you can remember when you praised a direct report, but you may have to think long and hard to remember the last time you recognized the efforts of a peer or leader.

Catching people doing something right is a powerful management concept to use with direct reports. It can also be a great way to build trust and camaraderie with others. Think about the last time you were recognized for your efforts. I’ll bet you felt pretty satisfied and encouraged to keep up the good performance. No matter what your role, you have the power to ignite that same reaction in others.

Keep in mind that the most effective praising is specific. Don’t just walk around saying “Thank you” to everyone, or even “Great job.” Those phrases become relatively meaningless when people…

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